Return & Refund Policy
Every masterpiece at BALAJI crockery house—from fine 24K gold bone china to hand-blown bohemian crystal—undergoes rigorous quality auditing and breakproof wooden-crate packing prior to dispatch. Please review our strict return and damage claim protocol below.
Standard Policy: Strict No Return & No Exchange
Due to the delicate, hygienic, and fragile nature of luxury tableware (bone china dinner sets, opalware, crystal glassware, and gold-trimmed cutlery), we operate a strict No Return, No Exchange policy once an order is delivered in intact condition. We do not accept returns or exchanges for reasons of change of mind, aesthetic preference, or buyer remorse.
1.Transit Damage Exception & Eligibility
We understand that despite our multi-layered breakproof crating, rare transit accidents may occur during courier conveyance across India.
An exchange, replacement, or monetary refund is strictly and exclusively granted if an item arrives broken or cracked upon initial delivery, subject to meeting the mandatory video verification requirements described below.
Visible breakage, cracked ceramics, shattered crystal, or chipped rims occurring strictly during transit conveyance and proven via complete unboxing video.
Claims without continuous unboxing video, damages caused by post-delivery handling/washing, slight handcrafted glaze variations, or reports made after 48 hours.
2.Mandatory Full Unboxing Video Protocol
To prevent fraudulent claims and ensure immediate courier transit liability processing, the patron MUST record a continuous, unedited, 360-degree unboxing video of the package from start to finish.
3.Damage Reporting Timeframe (24–48 Hours)
Any transit breakage claim must be reported to our concierge desk within 24 to 48 hours of the package being marked as "Delivered" by the courier partner.
Claims initiated after 48 hours of delivery receipt cannot be accepted, as transit insurance policies expire immediately after delivery handover.
4.Resolution: Exchange or Refund (Deduction Terms)
Upon review and verification of your continuous unboxing video by our showroom management team:
Primary Resolution: Free Piece / Set Replacement
If the damaged tableware design is in stock, an identical replacement piece or complete replacement set will be dispatched immediately via priority express shipping at zero additional cost to the customer.
Secondary Resolution: Refund with Delivery Charges Deducted
If replacement stock is discontinued or unavailable, a monetary refund will be initiated to the original payment source (or bank account for COD orders).
5.How to Submit Your Transit Breakage Claim
Please contact our concierge desk directly with the following documentation:
- Your 5-digit Order Number (e.g.,
#68741). - Customer Email and Contact Number used during order placement.
- The full, unedited, continuous unboxing video (send via WhatsApp or Google Drive link).
- Photographs of the outer box condition and shipping label.
6.Flagship Showroom & Registered Address
BALAJI crockery house
G-001, Oodles Skywalk, Sector-83, Gurugram, Haryana - 122004, India
Telephone: +91 79825 00275 | Management: vrgaminghubb@gmail.com